That's outrageous about the letter! Have you been able to get back to them at all yet/have someone to do that on your behalf? You could talk to your local Patient Advice/liaison service if there is one?

And oh yay about some clearing up happening! That's really great. Makes for a good starting point!

And no hun, I haven't seen any messages/emails/texts etc of you consenting to the charity shop strategy (hence me being gently dogged about it!) - but LJ is being crappy in general and we know your phone is having issues...

Anyways, have to run now (uni Open Day today so working) but I will book the train tickets tonight or tomorrow and will let you know about times etc.